Dear AT&T... 11/25/2010
 
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  Last week something unspeakable happened my beloved Blackberry was attacked by the most horrific animal know to man! No, not a lion, tiger, or beat but far worse… my father’s African Grey parrot, Max. I know, I know, and how unlikely does that sound? But I assure you it is not only a heart breaking story but a true one.

A little background on how my phone happened to become a chew toy for a 6 month old parrot. My father is an attorney in Appleton, Wisconsin.  Since he is the owner of his small firm there is not a no “massive phone eating bird” policy. I often go to my father’s office to work on school work when I am home for the weekend. This way my mother can’t talk my ear off and I actually can get some work done. I love animals, so I have no problem with Max hanging out while I do my work. He will often sit on my chair, play with my glasses, or walk across the key board trying random messages as his feet hit the keys.

I got up from my father’s computer for less than 3 minutes to write a note to his legal assistant wishing her a happy birthday and when I came back Max’s fat feet were holding my phone down as he ripped 13 keys out of my phone. I could see him laughing to himself as a few choice words flew out of my mouth. He even sent some random texts to my boyfriend, I think they went something along the lines of “dada jghoagag”. Regardless I was not happy. I have a serious problem of breaking my phones. I have never had a cell phone for more than a year, if even a year at all. And I was doing so good with this new phone! It was going to be our one year (I sound like I am talking about some boy I am dating) in March! But nope, attack of the killer phone eating parrot took that away from me. At least it wasn’t another episode of me knocking the phone in the toilet, or having it fall out of my pocket (while on silent) when I am riding my horse in 30 acres of farm field never to be seen again.

I guess I should get to the point about why I am writing to give praise to AT&T. Shortly after the attack, I brought my poor phone into the AT&T store to see what kind of help they could offer. In the past when I have murdered my cell phones it took nearly a week and a frustrating phone call to get a new phone sent my way. But not this time. Although my phone still worked it was very hard to get information off of it. I had to take my ear ring out in order to push the buttons if I wanted to text or make an outgoing phone call. Very frustrating and I was not looking forward to the week of annoyance in doing that. But the day after I called in for a new phone, I came home from work and a brand new Blackberry was by my front door waiting for me!!! It was the best part of my week. And I am still singing praises of AT&T for their fast customer service. My new phone came all the way from Texas and still managed to be at my front door in 24 hours. Thank you, AT&T!!


 


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